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1. What is a "management company," what do they do, and how do I reach them?

A management company is contracted by the Board of Directors to provide such services as:

• Collection of assessments
• Supervision of subcontractors
• Obtaining bids for subcontracted services
• Providing financial statements and collection reports
• General clearing house for problem solving
• Communications with homeowners and the Board of Directors and to serve in an advisor capacity

The management company reports directly to the Board and all decisions are made by a majority vote of the Board of Directors. The management company may be reached online.

2. What is a Homeowners Association?

It is a non-profit corporation registered with the State and managed by a duly elected Board of Directors. Its purpose is to maintain all common areas and to govern the Community in accordance with the provision of the legal documents: Covenants, Conditions and Restrictions, Bylaws, and Articles of Incorporation. The governing legal documents for the Association may be viewed online. The corporation is financially supported by all members of the Homeowners Association. Membership is both automatic and mandatory.

3. What are the Covenants, Conditions and Restrictions?

The Covenants, Conditions and Restrictions (CC and Rs) are the governing legal documents that set up the guidelines for the operation of the planned community as a non-profit corporation. The CC and Rs were recorded by the County Recorder's Office of the County in which the property is located and are included in the title to your property. Failure to abide by the CC and Rs may result in a fine to a homeowner by the Association. The governing legal documents for the Association may be viewed online.

4. What are the Bylaws?

The Bylaws are the guidelines for the operation of the non-profit corporation. The Bylaws define the duties of the various offices of the Board of Directors, the terms of the Directors, the memberships' voting rights, required meetings and notices of meetings, and the principal office of the Association, as well as other specific items that are necessary to run the Association as a business. The Bylaws for the Association may be viewed online.

5. What is the Board of Directors?

The Homeowners Association again is a corporation and therefore a governing body that is required to oversee its business. The Board of Directors is elected by the homeowners, or as otherwise specified in the bylaws. The limitation and restrictions of the powers of the Board of Directors is outlined in the Association governing documents.

6. Are there any other rules?

Most associations have developed rules and regulations as provided for in the covenants, conditions and restrictions and adopted by the Board of Directors. Rules are established to provide direction to the homeowners for common courtesies with regard to parking, vehicles, pets and pool use hours, etc. In addition, your Association will adopt Architectural Guidelines with procedures for submitting requests to make exterior changes to your home. Such changes may include:

• Decks
• Extensive Interior Changes and Additions
• Exterior Color Changes
• Landscaping
• Patio Covers

These rules and guidelines are set up to maintain the aesthetic value and integrity of the community on behalf of all owners, and hopefully protect the market value of your investment as well. Violations of these rules may result in action by the Board of Directors and a fine. In addition, if you proceed with an exterior improvement or change, without written approval of the Board of Directors, or Architectural Committee, as applicable, you will be required to remove or correct the alteration and/or be fined for the violation. For more information about this topic see the governing documents.

7. If I am having a problem with a neighbor for a violation of the Policies and Guidelines, what can I do?

If residents cannot resolve a situation between themselves, then turn to your Association. Should you have a situation that does not appear to be resolved through neighborly means, and you are willing to actively participate in the enforcement provided by the Policies and Guidelines, you may complete a Violation/Complaint Form. If the situation is deemed in violation of the Policies and Guidelines, the Board of Directors will institute the enforcement policy. Your continued assistance may be required.

8. Are Board Meetings open to all residents? If so, where and when are they held?

Yes. Notice of the time and place of any regular board meeting will be noted in the community newsletter or accessed online on the Calendar page.

9. If I want to serve on a committee, how do I find out what committees are active and how I can get involved?

If you are interested in volunteering, please contact the committee chair or fill out the online volunteer form (PDF).

10. What is my assessment?

The assessment is the periodic amount due from each homeowner to cover the operating expenses of the common area and provide for reserve funds for replacement of common facilities in future years. Your assessments are due on the first of the month. Statements will be sent for assessments as a reminder of the amount due.

11. How is the amount of my assessment determined?

The Department of Real Estate typically requires an initial budget from the developer for each community that a developer proposes to build. This budget is set upon specific guidelines for utilities, landscaping, administration, etc. Reserve funds are moneys set aside for future expenses due to the life expectancy of certain items: lighting, street resurfacing, pool equipment, etc. These amounts are then divided by the number of units built in a given phase of the development. Subsequent budgets are developed by the Board of Directors and adjusted periodically to meet anticipated expenses.

12. Will my assessment go up?

There is no concrete answer to this. Typically the Civil Code provides for annual increases, but not to exceed 20% per year without the vote of the membership. The Board of Directors may approve an increased budget, increasing your assessment up to this percentage in order to cover increased costs of operating and maintaining the common area and sufficient reserve funds.

13. What happens if I don't pay my assessment?

The maintenance and management services incurred by the Association are dependent upon timely receipt of the assessments due from each homeowner. Late payments will result in a late charge as assessments are due on the first of the month. In addition, the Covenants, Conditions and Restrictions allow the Association to charge late charges and interest and proceed with a lien on your property, or foreclosure proceeding for nonpayment of assessments.

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1. Where do I go to get my Village Center membership identification card and what do I do with it once I have it?

The Resident Services staff issue identification cards. Please bring the proper documentation. Membership cards must be presented upon entering the facility.

2. Can my friends and family use the Village Center facilities?

The guest of an Owner or Resident may use the Association facilities if accompanied by that Owner or Resident (refer to Province Rules and Regulations for the definition of a guest). If a guest wishes to use the facilities unaccompanied by an Owner or Resident, the Owner or Resident must provide prior authorization for the guest by completing the Guest Prior Authorization form and obtaining an Authorized Guest card available at the Community Center. Guest cards shall not be issued to any person for more than 30 days at a time.

• All guests must be checked in at the Resident Services Desk and receive a wristband.
• Each household receives 40 guest passes per year.
• Guest passes will not be deducted for guests under the age of two.

3. What are the children's hours and rules?

Rules

• Children are defined as persons under the age of 19.
• Children's hours are currently limited to 2 to 5 p.m. on a daily basis. This includes the swimming pools and spas.
• Children must be accompanied by an adult at all times.
• Children under the age of 16 will not be allowed to enter the cardio and strength area and will not be allowed in the saunas, spas, lap pools or steam rooms.

4. Are smoking and alcohol allowed at the Village Center?

Smoking and vaping is prohibited in all association facilities (including the upstairs balcony). Alcohol is allowed at association facilities (no glass containers at the outdoor pool).

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1. If I have questions about my account, who do I contact?

If you have a question about a letter you received, or about your community in general, contact the office at 520-568-8315.

2. If I have questions about the website or want to make a request, who do I contact?

Email Communications Coordinator Michelle Chance with questions/requests.

3. How do I reach CCMC and my community manager?

Find contact information in our Staff Directory.

4. If I forget my password what do I do?

At the sign-in page, select "Forgot my Password" and enter your email address attached to your Province website account. Check your email and follow the instructions. If you encounter issues, email Communications Coordinator Michelle Chance.

5. How do I receive notices about the community?

Province Post, the official weekly newsletter published by Province Community Association, informs residents of community news, events and general updates. Email Michelle Chance to provide your residential street address and name to be added to the email list.